Shipping policy
Shipping Policy – NovaCart24
Last updated: May 2026
At NovaCart24, we aim to deliver your orders quickly, safely, and efficiently. Please read our shipping policy carefully before placing an order.
Order Processing Time
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Orders are usually processed within 1–3 business days after confirmation.
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Orders placed on weekends or public holidays may be processed on the next working day.
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During high-demand periods, processing times may be slightly delayed.
Shipping Time
Estimated delivery times:
| Location | Estimated Delivery Time |
|---|---|
| Metro Cities | 4–7 Business Days |
| Other Cities & Towns | 5–10 Business Days |
| Remote Areas | 7–14 Business Days |
Please note that delivery times are estimates and may vary depending on courier availability, weather conditions, or other unforeseen circumstances.
Shipping Charges
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We may offer Free Shipping on selected products or orders.
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Any shipping charges applicable will be displayed during checkout.
Cash on Delivery (COD)
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Cash on Delivery may be available on eligible products and locations.
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NovaCart24 reserves the right to disable COD for certain orders or pin codes.
Order Tracking
Once your order is shipped, you will receive:
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A tracking ID
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Courier details
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Shipment tracking link
via email, SMS, or WhatsApp.
Delayed or Lost Shipments
If your order is delayed beyond the estimated delivery period, please contact us at:
Email: support@novacart24.com
We will coordinate with the courier partner and assist you as quickly as possible.
NovaCart24 is not responsible for delays caused by:
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Natural disasters
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Courier disruptions
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Incorrect shipping information provided by the customer
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Government restrictions or unforeseen events
Incorrect Address
Customers are responsible for entering the correct shipping address.
If an incorrect or incomplete address is provided:
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delivery delays may occur
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re-shipping charges may apply
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cancellation/refund may not be possible after dispatch
Damaged Package
If your order arrives damaged:
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Take clear photos/videos of the package immediately.
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Contact us within 24 hours of delivery.
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Email the proof along with your order number.
We will review the issue and provide support accordingly.
Contact Us
For shipping-related questions, contact:
NovaCart24 Support
Email: support@novacart24.com
Thank you for shopping with NovaCart24.